Customer Care

Answers to your kettle questions

Find clear guidance on citric acid descaling, temperature presets for matcha and pour-over, and our two-year warranty.

2 Years

Full Warranty

45 Days

Return Window

US Only

Fast Shipping

Topic Hubs

Everything you need to know

Explore our core support guides for maintaining your NOVAWATT electric kettle.

Maintenance
Precision
Support

Descaling & Care

Thermal Presets

Warranty Claims

Step-by-step guidance for citric acid descaling to keep borosilicate glass sparkling and heating elements pristine.

Complete breakdown of temperature recommendations for green tea (175°F), matcha (175°F), pour-over (205°F), and baby formula (104°F).

Overview of our 2-year warranty coverage, 45-day return window, and fast US shipping policies from Austin, TX.

Contact Support

Need additional assistance?

Our Austin customer support team is available Monday through Friday to help with your order.